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Customer Project Consultant
at Vovici Corporation in Dulles, VA
Description
Vovici is the pioneer in Enterprise Feedback Management, offering products and services that increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online Communities. We have offices in the US and Europe, and have won numerous awards for our Software as a Service products. Vovici is a SaaS business.
This position is responsible for using Vovici’s survey products to provide customer insight to the executive team and other internal stakeholders, and for providing general support for the Customer Experience department. It is a multi-faceted role that includes creating surveys, analyzing customer data, writing reports, working with customers to schedule and coordinate training, and providing general departmental support. Duties include:
•Using Vovici's software, survey customers and provide weekly, monthly and quarterly reports.
•Analyzing customer data, looking for trends, and providing reports and recommendations to senior management on way to improve Vovici's customer experience.
•As part of Vovici's Customer Insight Team, driving cross-departmental projects aimed at improving the customer experience.
•Becoming a Vovici product expert, leveraging Vovici products to help advise internal customers on VoC best practices.
•Coordinate all training efforts and logistics between customers and corporate trainers for instructor led training from the time of sale to training completion.
•Register, administer, and support the registration of computer based training courses in Vovici's learning management system.
•Coordinate logistics for Vovici's monthly public training (PC maintenance, greeting customers, ordering food, disgribution of customer giveaways and training certificates).
•Provide general departmental support including processing of expense reports and travel scheduling.
Skill Set:
• Quick learner
• Customer focused
• Must be able to communicate effectively to internal and external customers
• Be proactive
• Have high energy
• Be an analytic thinker
• Proficient in Microsoft Office (Word, Excel and PowerPoint).
• Excellent organization skills.
• Ability to be proficient with survey and reporting tools.
Qualifications:
•Bachelor’s Degree in a Business related field.
Compensation:
•Competitive salary
•Variable, commission-based component
Company Description:
Vovici is the pioneer in Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction.
Vovici is the pioneer in Enterprise Feedback Management, offering products and services that increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online Communities. We have offices in the US and Europe, and have won numerous awards for our Software as a Service products. Vovici is a SaaS business.
This position is responsible for using Vovici’s survey products to provide customer insight to the executive team and other internal stakeholders, and for providing general support for the Customer Experience department. It is a multi-faceted role that includes creating surveys, analyzing customer data, writing reports, working with customers to schedule and coordinate training, and providing general departmental support. Duties include:
•Using Vovici's software, survey customers and provide weekly, monthly and quarterly reports.
•Analyzing customer data, looking for trends, and providing reports and recommendations to senior management on way to improve Vovici's customer experience.
•As part of Vovici's Customer Insight Team, driving cross-departmental projects aimed at improving the customer experience.
•Becoming a Vovici product expert, leveraging Vovici products to help advise internal customers on VoC best practices.
•Coordinate all training efforts and logistics between customers and corporate trainers for instructor led training from the time of sale to training completion.
•Register, administer, and support the registration of computer based training courses in Vovici's learning management system.
•Coordinate logistics for Vovici's monthly public training (PC maintenance, greeting customers, ordering food, disgribution of customer giveaways and training certificates).
•Provide general departmental support including processing of expense reports and travel scheduling.
Skill Set:
• Quick learner
• Customer focused
• Must be able to communicate effectively to internal and external customers
• Be proactive
• Have high energy
• Be an analytic thinker
• Proficient in Microsoft Office (Word, Excel and PowerPoint).
• Excellent organization skills.
• Ability to be proficient with survey and reporting tools.
Qualifications:
•Bachelor’s Degree in a Business related field.
Compensation:
•Competitive salary
•Variable, commission-based component
Company Description:
Vovici is the pioneer in Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction.
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Published at 07/07/2010
Viewed: 47 times
Viewed: 47 times