Customer Support & Account Manager – Lord Exchange ID

We are looking for a dedicated and detail-oriented Customer Support & Account Manager to manage and assist users with Lord Exchange ID services. The ideal candidate will be responsible for handling customer queries, processing account requests, ensuring smooth transactions, and maintaining excellent service standards.

Key Responsibilities:

• Assist customers in obtaining and managing their Lord Exchange ID securely.
• Handle inquiries via email, chat, and phone support, ensuring a prompt response.
• Verify user details and ensure all transactions comply with security protocols.
• Provide guidance and support for account-related issues or troubleshooting.
• Maintain accurate records of user requests, transactions, and support history.
• Collaborate with the technical team to resolve system-related concerns.
• Ensure a seamless and hassle-free experience for all customers.
• Identify and suggest process improvements for better user satisfaction.

Requirements:

• Experience in customer support, account management, or a related field.
• Strong communication skills, both written and verbal.
• Ability to handle multiple customer inquiries efficiently.
• Knowledge of secure transaction handling and verification processes.
• Attention to detail and problem-solving skills.
• Proficiency in using CRM tools, emails, and chat support platforms.
• A customer-first mindset with a focus on user satisfaction.

Preferred Qualifications:

• Previous experience in gaming, digital services, or customer account management.
• Familiarity with Lord Exchange ID and related services.
• Ability to work in a fast-paced and dynamic environment.

Benefits:

• Competitive salary and performance incentives.
• Flexible work schedule (Remote/Hybrid options available).
• Career growth opportunities within the company.
• Supportive and collaborative team environment.