Richard Chandler

Richard L. Chandler ll
212 Parkridge Dr Woodstock, GA 30189
[email protected]
Cell 770-608-7071
Objective
To continue to progress through the levels of management. To learn as much as possible regarding management. To carry that knowledge with me and have the opportunity to impart this to others. Worked diligently to exceed expectations for the position that is available.
WORK EXPERIENCE
XPO Logistics Lastmile, Marietta, GA 09/01/2015– 05/09/2017
Operations Manager II
• Assisted in running 2nd largest account (by volume) ACPI cabinets.
• Doing weekly settlements for all NSN designated routes and forwarding them to General Manager for final approval. • Responsible for 2 accounts (both national accounts)
1. Design Within Reach- High-end retail furniture. Duties included
• Handling of all deliveries and returns for account.
• Scheduling pickup/deliveries with clients. Working closely with our client to establish a personal relationship between studio and XPO. Having input in new policies included in clients SOP. Going above and beyond for both our client and their customer.
• Training new personnel on receiving and delivery process. Responsible for daily input of metrics wanted by the customer regarding what inventory was on dock, what was scheduled and what needed to be scheduled. This being done within in time allocated in SOP, 24 hours for standard and 48 hours for White Glove, while some orders would provide little to no information regarding who the order was for.
• Handle all escalations presented by client and their customer
2. Saatva Mattresses – fastest growing online mattress company in the country.
• Scheduling pickups and deliveries
• Provide real time tracking for all inventory received.
• Returning product to client for processing which included coordinating with client to get returns scheduled to return to manufacturing warehouse and labeling each return with correct information so correct account was credited.
• Handle all escalations presented by client and their customer
• Liaison between carriers and customer insuring standards are met or exceeded and teams are aware of SOP and their duties.
XPO Logistics, Gainesville, GA 10/24/2012- 09/01/2015
Logistic Coordinator
• Tracking high value loads
• Dispatching drivers
• Operating in Cloud based system logging information and updating customers.
Optimustech, Atlanta, GA 04/20/2007 –11/01/2011 Sales Representative
• Presenting products and services to the customer
• Developing new clients
• Excelled at customer service
QuickTrip, Austell, GA 06/15/2005 – 02/17/2007 Assistant Store Manager
• Management of convenient store and clerks during scheduled shifts. Maintained service standards, trained personnel, controlled inventory, and conduct daily audits
• Communicated daily with customers and staff.
TicketPros USA, Atlanta, GA 03/01/2001- 05/20/2005
Sales Manager
• Priced and purchased inventory.
• Managed sales associates and daily operations of office.
• Addressed questions and training needed by sales staff.
• Supervised numerous events and set up on location to deal with fluid situations that arise during the normal course of big events.
EDUCATION
Kennesaw State University Kennesaw, GA
Undeclared 06/01/2018
MILITARY
US Army 06/04/1991 to 06/10/1995
Rank SPC/E4 Combat Engineer Squad Leader
Honorable Discharge
Awarded Two Army Achievement Awards, Army Commendation Medal, Good
Conduct Medal, Overseas Service Ribbon, National Defense Ribbon
References available upon request