- April 18, 2017
LI CHOW
Rosemead, CA 91770
626.203.6071
SKILLS
- Hotel Manangement
- Administrative Processes
- Communication Skills
- Team Management
- Customer Service
- Training and Development
- Marketing
- Hospitality Techniques
- Medical Terminology
PROFESSIONAL EXPERIENCE
DELTA GLOBAL STAFFING/LUFTHANSA CARGO NOV/2016 – DEC/2016
Document Clerk
- Give courtesy calls after the cargos breakdown
- Provide translation from Chinese Mandarin to English
- Daily listed USDA that are on hold
- Clerical work – filing, scanning, copying, and fax documents
TATUNG COMPANY OF AMERICA – Long Beach, CA 2014 – 2016
Administrative Assistant
- Managed outgoing and incoming emails and correspondence; prepared documents for transmission, including expedited delivery or special mail handling with zero discrepancies
- Scanned, copied, filed, and completed daily data entry with 100% accuracy; collaborated with engineers to complete additional day-to-day operations
- Write up purchase order and email to the Procurement Dept. Follow up all open orders, to confirm receipt, tracking orders and to know the latest status. Received incoming orders and transferred items to engineers; acknowledged by management and supervisor on providing excellent customer service and maintaining an above average productivity rate
- Count equipment, merchandise, material, or supplies in stock and posts totals to inventory records using computer or manually. Compare inventories with what’s on office records.
COMFORT INN – Anaheim, CA 2008 –2012 Assistant Manager
- Inspected guest rooms, public access areas, and outside ground for cleanliness and appearance; implemented a daily morning or evening inspection to ensure common areas are maintained.
- Coordinated daily morning meetings for 20 staff members to discuss tasks, schedules, policies, procedures, safety, and customer service techniques are understood for use during daily operations. Communicated staffs in Spanish speaking.
- Solved guest problems and questions, resulting in a 95% customer service rating;
- Trained 8 new members with onboarding procedures; tested new staff members on Comfort Inn customer service techniques, communication, and appearance; managed additional payroll, banking and bookkeeping tasks, purchasing supplies
eCustomer Service/ Photo Editing/ Product Description Writer 2004 – 2007
Dragon Models USA, City of Industry, CA
- Assisted Web Designer in delegation of workflow
- Write the products description and edited photos using Photoshop software
- Excellent interpersonal skills, phone manner, and office etiquette
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
CERTIFICATIONS/ TECHNICAL SKILLS
Carnegie-Mellon University: Cybersecurity, Expected 2017 Software: Microsoft Office, IBM AS400
