Zachary York

1280 Hacienda Dr. l  Vista, CA 92081   l  (442) 254-9818  l  [email protected]

OBJECTIVE:     Computer Support / Cyber Security

Innovative Computer Support / Cyber Security Specialist with broad experience in IT Security, analyzing and responding to internet security threats. Thorough knowledge in installing, operating and securing information technology infrastructure. Proven record of success diagnosing and resolving technical/customer inquiries. Able to clearly understand problems and find positive solutions through use of troubleshooting, critical thinking, problem solving, teamwork and communication.

Strengths:

• Wireless network security                     IT Security Policies and Procedures
• Technical Support & Training           System, Network, Operational Security
• Information Systems Integrity           Windows Server Based Operating Systems

AREAS OF EXPERTISE

Systems Administration: 12/19/2013 – 9/14/2017

• Managed Network Customers Users Administration for accounts and passwords.
• Modified network configurations, software, databases, and supervised the hardware integration.
• Scheduled network maintenance and updates, CAT 5e cable installations, intranet, and other data.
• Maintained appropriated security measures and mechanisms to guard against unauthorized access.
• Performed routine maintenance on servers and schedule systematic downtimes for software upgrades.
• IT Asset Manager responsible for validation and cost allocation of IT assets.

Cyber Security Specialist: 12/19/2013 – 9/14/2017

• Managed all helpdesk tickets to ensure proper time resolution.
• Created and maintained Desktop Setup Request profiles for parties and client teams.
• Coordinated network security measures for data backup, protection and improve work flow.
• Installed and performed minor repairs to hardware, software, followed installation specifications.
• Maintained Marine Corps Installations (MCI) West LAN/WAN network systems communications security.

Customer Service: 12/19/2013 – 9/14/2017

• Trained users in the proper use of hardware or software.
• Maintained peripherals, such as printers, that are connected to the network.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Maintained records of daily data communication transactions, problems and remedial actions taken.
• Conferred with staff, users, and management to establish requirements for new systems or modifications.
• Highly proficient in BMC Remedy and Maximo Trouble Ticket/Service Request application and systems.

CAREER BACKGROUND

Cyber Network Specialist, United States Marine Corps, Camp Pendleton, CA,  12/19/2013 - 09/14/2017

Cement Finisher, Bander Cement, Philadelphia, PA,  01/2007 - 01/2013

Customer Service Representative, Reedman Toll Auto World, Langhorne, PA,  01/2006 - 01/2007

United States Marine, 4 years and 8 months 1/28/2013 – 9/14/2017, Camp Pendleton, CA

EDUCATION

l Cyber Network Operators – U.S. Marine Corps  l  A+ / CCNA Exploration / Sec+ / Microsoft Technicians Associate

ADDITIONAL COMMENTS

SERVICE VETERAN – United States Marine Corps. Eligible for federal income tax credit, Work Opportunity Tax Credit (WOTC) to EMPLOYERS, up to $9,600 tax credit for hiring specific target veteran(s). Please Inquire.